Ku8 FAQ — Browse common questions and detailed answers

You must be at least 18 years old to register at ku8, in line with our responsible gaming policy. Your date of birth is required during registration, and your age will be verified via NID at the time of your first withdrawal.

Minors cannot open an account. Suspicious accounts may be suspended for verification at any time.

No. Each mobile number and email address can only be used to create one ku8 account. If multiple accounts are found linked to the same person, all accounts will be closed and balances may be forfeited.

KYC must be completed before your first withdrawal. This requires uploading photos of both sides of your National ID (NID) or passport. Verification is typically completed within 24 hours.

• Profile > Documents > Upload
• Photos must be clear and show all details in full
• You will receive an email notification once verification is complete

To close or delete your account, email support@ku8.click or reach out via Live Chat. If you need a temporary break, you can opt for self-exclusion or a cooling-off period.

Make sure to withdraw any remaining balance before closing your account. For more details, see Responsible Gaming।

To change your email address or phone number, please contact support — changes will be made after a security verification. Names and dates of birth generally cannot be changed, as they are tied to KYC verification.

There are a few reasons your OTP might be delayed: network issues, an incorrect number, or SMS being blocked. Wait 60 seconds first, then click "Resend". If the problem persists, try logging in with your email and password instead.

If your account gets locked, wait 30 minutes — it will unlock automatically. If the issue persists, contact support. You can also try logging in via OTP.

Yes, logging in from multiple devices is supported. However, logging in from an unrecognised device may trigger an OTP verification. If you suspect someone else has accessed your account, change your password immediately.

Go to Profile > Security Settings > Two-Factor Authentication and enable it. After that, an OTP will be required every time you log in. This keeps your account significantly more secure — we strongly recommend turning it on.

Change your password immediately and email us at support@ku8.click or let us know via live chat. Our support team will review your account activity and, if necessary, temporarily lock the account. ku8 support will never ask for your password.

The minimum deposit at ku8 is just ৳100. This limit applies to both mobile banking (bKash/Nagad) and bank transfers. There is no maximum limit, though KYC verification is required for large deposits.

Deposits are usually instant — your balance is updated within 5 minutes. Mobile banking is typically the fastest option. Bank transfers may take 1–3 hours. If it's been more than 3 hours, please contact support.

This can sometimes happen due to network issues. First, wait 30 minutes — it may resolve automatically. If not, send the transaction ID (from your mobile banking SMS) to support. The issue will be resolved within 24 hours.

Ku8 does not charge any fees on deposits. However, bKash or Nagad may apply their own transaction fees — these are governed by the respective payment provider's policies.

Contact support immediately. Provide the transaction ID, amount, and time of the transaction. Whether a refund is possible for a mistaken deposit depends on the circumstances — the sooner you get in touch, the better your chances.

The minimum withdrawal is ৳500. Daily withdrawal limits vary based on your account tier and KYC status. VIP members enjoy higher limits.

Mobile banking (bKash/Nagad): typically 30 minutes to 4 hours. Bank transfer: up to 24 hours. VIP members receive priority processing. If it takes longer than 24 hours, please contact support.

Common reasons for withdrawal cancellation include incomplete KYC verification, unmet bonus turnover requirements, or incorrect payment details. You will be notified of the reason by email. Simply resolve the issue and resubmit your request, or contact support for assistance.

Ku8 generally does not charge withdrawal fees. However, payment gateways may apply their own charges. Network fees may also apply for crypto withdrawals.

Bonus balance cannot be withdrawn directly. Once you complete the required betting turnover, the bonus converts to your main balance and can then be withdrawn. Terms differ for each bonus — on the Promotions page View details.

The welcome bonus is added automatically — no separate claim is needed. For other bonuses and promotions, a promo code may sometimes be required. Latest Promotions Keep an eye on the page.

Yes! ku8's referral program rewards you for every successful referral. You can find your referral code in your account profile. When a friend registers using your code and makes their first deposit, you receive a bonus.

Ku8 regularly offers weekly and monthly cashback deals. Bet a qualifying amount within the set period and get a portion of your losses back. To see current offers, Promotions Page Visit.

Yes, every bonus has a set expiry period. The welcome bonus generally requires the turnover condition to be met within 30 days. Once expired, the bonus is automatically cancelled. Each bonus's expiry date is listed on the promotions page.

If bonus abuse is detected — such as multiple accounts, false information, or system manipulation — the bonus will be cancelled, the account suspended, and any winnings may be forfeited. ku8's bonus policy is built on fair play and is intended solely for honest players.

Live betting means placing bets in real time while a match is in progress. Odds shift continuously as the game unfolds, making it more exciting than pre-match betting — and full of opportunities. Bet View all live events on the page.

If a match is abandoned or suspended, bets are generally cancelled and the original stake refunded. However, if a specific portion of the match has been completed (e.g., more than 20 overs), the result may be deemed valid. Learn more in the Terms & Conditions View.

Lottery Go to the page, choose your preferred lottery, and purchase a ticket. When the draw takes place, any winnings are automatically credited to your account. Tickets are available at various price points.

The minimum bet at ku8 generally starts from ৳10. Limits may vary by game and event. Maximum bet limits also depend on the event type and your account tier.

Odds represent the ratio between the probability of winning and the potential payout. For example: if the odds are 2.50 and you bet ৳100, a win returns ৳250 (stake + profit). Higher odds mean a lower chance of winning — but a bigger reward. Bet A detailed guide is available on the page.

Yes. ku8 operates with international-standard SSL encryption, regular security audits, and a transparent payments policy. Over 500,000 active members trust ku8. To learn more about us About Us Read.

The ku8 website is fully mobile-friendly. Simply open ku8.click in any smartphone browser and enjoy all features seamlessly — works great on both Android and iOS.

Earn points on every bet you place. As your points accumulate, your VIP level increases. Higher VIP tiers come with greater bonuses, faster withdrawals, and a dedicated account manager. Learn more VIP See the page.

If you suspect phishing or fraud in ku8's name, report it immediately to support@ku8.click. The real ku8 will never ask for your password or OTP via phone or social media. Always access the site directly at ku8.click.